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Customer support

Q: I am looking for a product I saw in-store but I can’t find it in your shop. Can I still buy it online?

A: Call us at +1-780-484-2263 (weekdays between 10:00am - 5:00pm MTN) and we will try our best to accommodate your request.

 

Q: What is your return policy?

A:  Please check out our Shipping and Returns page.

 

Q: What are the shipping options?

A: Please check out our Shipping page.

 

Q: What do I do if I have never received my order?

A: Every package we ship is registered, please check your tracking number. If you haven’t received a tracking number or if it has been more than 10 business days since you placed your order and you still have not received your package please call us at +1-780-484-2263 (weekdays between 10:00am - 5:00pm MTN) or email us at [email protected] and we will try our best to accommodate your request.

 

Q: Can I make changes to an order I already placed?

A:  If you noticed you made an error in your original order or would like to add something please call us as soon as possible and we will try to accommodate your request.

 

Q: Can I track my order?

A: All orders shipped are tracked. Please check your account for updates. 

 

Q: Can I place an order over the phone?

A:  Yes, you can, just call us weekdays between 10:00am - 5:00pm MTN and we will be happy to take your order. If you can write down the item codes or descriptions it will make the process quicker and easier.

 

Q: Can I cancel my order?

A:  If we haven’t shipped your order it may be still possible to cancel or modify your order. Please notify us immediately and we will do our best to accommodate your request.

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